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Satisfied Customers

From time to time, we get letters from customers expressing their gratitude for our exceptional service and product.    Here are some of those letters.
ANATEA SCHWARTZ Thursday, June 30, 2016. You guys are awesome! Everything arrived on time and as expected! Thank you!
My name is Jon Webster,on April 28th, 2016m I found your company & ordered 2 sets of polypropylene underwear. I made one phone call & one email with concerns,well to my surprise your customer service team responded to me personally. On Monday May 2nd my package arrive on time for our rafting trip,the very moment I tried my undies on (😀) I knew I would be warm. We went on our rafting trip (North Fork American River) wild & snow melt water & WOW,warm as toast comfortable,your company,your product,& last and far from least your costumer service made our trip wonderful. As you probably know being cold can spoil the whole gig. I needed to take this moment and personally THANK YOU,I will recommend The Underwear Guys to everyone. 5 stars.Sincerely,Jon Webster
Sept 29, 2015 Thank you so much. We were very please to find you sent a gift with our order. My husband has worn both and loves them. We are placing another order this week. We love your products. I can't wait to try some of the stuff this winter I love to snow shoe but I'm very cold and it doesn't take long for me to get colder. Looking forward to being warm this winter outside. Again thank you so much, from shin pond, Maine.
March 16, 2015 Hello, Just wanted to say Thanks! for awesome union suit I recently bought in your store. It is high quality and arrived very fast! I will for sure buy here again :) Best wishes from Croatia! Sandra Feb 6, 2015 Hello Marsha, My husband, Michael, and I just wanted to send you a note to say thank you so much for I most recent order. I ordered 2 XL irregular union suits and your note in the bag said that because you were all out of the irregulars you substituted 1st quality suits! You are truly special folk to do that and we thank you so much. Michael loves these suits and depends on the for his work since he works outside most of the time. Many, many thanks and have a great day!!! Patti Dec/2014 Dear Warmstuff, The three Union Suits arrived this morning! Thank you so much for all your help, they're perfect and you'll probably get a few more orders from my husband's friends (who are all a bunch of old punk rockers and into their 'comfort' in a big way). Have a very merry Christmas and hopefully a very prosperous New Year. Kind regards,
Jan 26, 2014
Thank you again for your excellent customer service and I look forward to doing more business with you.
 Nov 29, 2013 
 Thank you for the fast handling. Everything is perfect.
Nov 01 2013

Received my order today. Thanks for the excellent service and awesome union suit


 August 10, 2013

Parcel dispatched today june 10th, nice and clean.
You guys are great      Thank's a lot     

Regards    Ray

May 01 2013
Thanks for the long johns very happy
Feb 25, 2013
Thankyou  Just letting you know they have arrived already.  Brilliant service from you :)  Belinda
Jan 16, 2013
Dear Warm Stuff,
I just wanted to thank you for the great union suits and great service!  I don't know if you remember, but even without power, during Hurricane Sandy, you went in your storeroom to find the items I needed - above and beyond the call! My order arrived very quick and of great quality!   You may also recall that I planned to tie dye the union suits for my daughter's for Christmas....well, it all worked out so well, that as you can see from the attached photo....we used them for our Christmas cards!
Thank you again!  I'm sure I will call on you for future union suits (I have discovered a great gift idea!)
January 12, 2013

Dear Folks. The GI thermals top & bottoms arrived today. So quick, I was most pleasantly surprised. They are great and so warm plus M size fits nicely. Thank you so much and in the words of the ex-governor of California.."I'll be Back!"Les. Denniston, Kyoto, Japan. 

December 06, 2012
Dear Warmstuff
Thankyou very much for my recent purchase,it came just in time for these Artic conditions the UK is experiencing at the moment, I wont be cold while fishing off the pier, I will be ordering from you again, Seasons Greetings.
Kindest Regards Simon .
November 27, 2012
 I would like to say how impressed I am with the service I received from your company. I placed an order the Wed. before Thanksgiving and received it today. Thank You for the prompt service and look forward to doing business with your company again soon.
Thank You, Brenda
 Nov 01, 2012
Good morning,

I want to let you know that I received the order yesterday lunchtime, thank you.  I was expecting a much longer wait.

So sorry to see such devastation to your east coast and cities, but I am sure your American spirit of 'Can Do' and flare for organizing will soon overcome all present difficulties. Good Luck.
Kindest regards,

       On Wed, Jun 6, 2012 at 12:27 AM, 

  Hi,  Thank you so very much for you prompt attention on my order.

      I really appreciate the fact we were able to get this done so quickly.



May 17, 2012

I found the thermals I bought last year great for me as we head into our winter over here. It will drop below 0 where I live at night and early morning but warms up a bit during the day. I used the one's I have when camping and they were great. Once again thanks for your patience Glen. 

On Dec 20, 2011 3:13 PM 

You guys are simply amazing!!!

I received my order yesterday in plenty of time for Christmas eve with my grandson. Now you can imagine a little 3yr. old opening his presents in the morning wearing matching red union suits with his daddy. Thank you for your quick response during a very busy  holiday season!

Thank you for using the USPS only for your shipping. It's where I work but also where I think the best quality and service can be found!

Thanks again and may you have a Blessed Holiday !



Sent November 27, 2011

Thanks so much for your efforts. You took customer service to a great level. Thanks again, Vicki



Sent Nov 20, 2011

Forgot your name but love your stuff!!

Very warm and comfy -  THANKS FOR THE HAT!!!

Pete did say you're the best!,     



Sent: Friday, November 18, 2011  
The union suits have arrived safely and I’m really pleased with them.
Good quality and nice fit! And your service is exellent!!!


Date August 25, 2011  


     It just arrived and thank you very much. I look forward to purchasing another one in the future.

kind regards
Kirsten ....
Sarah Nichols 
Sent: Wed July /27/11 1:14 AM

I received my package of the union suit and the earmuffs, thank you so much for shipping them so quickly it was just great to see them arrive!
Thanks again for your great service. 
xx Sarah 


Date June 17, 2011
Received with Thanks - top service!!


Date:18 May 2011 
 Subject: Order Update

Just wanted to say thanks , recieved package and all good.
regards Dan

Sent: Tue 5/03/11 8:24      Hi!

Subject: RE: Order Update

 Thanks for you message!    I already have some of those thai silk shorts for myself and for my sons.  They are very good and superb considering the prices.  I will recommend your underwear to my friends.  Thanks and good luck for your business!
 Yours  Pekka
Sent: Thu, February 17, 2011 5:50:57 PM
Subject: RE: Order Update
 I would like to thank you and your company once again for your prompt and professional attitude. I am very impressed and will encourage those people whom I believe could benefit from your services to utilize your company. Thank you very much for your time and effort.       Robert Richards
Feb 14, 2011
 Thank you very much for your prompt and very professional service.
December 28, 2010
 Items received, I'm very impressed, only 10 days and over the Christmas 
holiday too. The quality is excellent, the only thing is they come up a 
little small, so I hope they don't shrink.
Kind Regards,  Mel 
 December 09, 2010     Greetings Glen:
I got to open my order today and . . . YOU SELL GREAT STUFF! I'll be
ordering more before my trip to Norway.

I'm going to contact others in my crew and recommend they order as well.
To     Dec 08, 2010
 Just wanted you to know that I received my thermals for my dad. You guys are Awesome..I can't believe how fast it came.. I m going to buy some for myself.... Hope you guys have a MERRY CHRISTMAS!!!!


Warmstuff distributing

Date Ordered: Saturday 27 November, 2010

I just ordered one of these long underwear union suits. It was a perfect fit and the material was great. I had to order another.   Jerry North
From: Henri Wolfe 
Sent: Mon 11/22/10 4:56 AM

Order recieved, Thank you for the promt serveice. :-) 


From: Geoff Fikar
Sent: Sat 11/06/10 3:02 PM
I bought your silk longjohns in a size small. Perfect fit, great service, and thank
you a million times for carrying these in size small. No one else does. Thanks!!!
Oct 24, 2010
Subject: Job well done.
I just wanted to drop you a line and thank you for helping me decide which wicking long johns to take on our recent trip to Alaska.
Your advice was excellent, the shipping was fast and we had a great trip thanks to our warm thermals.
Thanks for everything,
                      Tj Forrester
October 5, 2010 at 7:24pm
Subject: Letter
Dear Warmstuff Distributing,

Thanks for sending along my order in such a timely fashion. The fleece is great, warm and well made, and I'm looking forward to wearing the Merino Wool socks. All in all, it's been an enjoyable experience dealing with your company, and I look forward to doing business with you in the future.
T. J. Forrester

From: trevor lamb 
Sent: Thu 5/13/10 3:11 AM
WaaaaaWhooooo!  my Union suits have arrived!!  I'm wrapped they are just so Evil!!
They're going to make working in my workshop just so much more comfortable over the Winter!!
To you and the warmstuff team Thank you


Sent: Mon 4/19/10 12:20 AM
The order arrived today.
Great service, guys ! Much appreciated.


Sent: Sun 1/31/10 6:42 PM
Dear Warmstuff,
Thank you for my order. Buddy loves his polar fleece it keeps him very warm
at night he's more settled and sleeping better, so I am getting a good
night's sleep too.
Thanks again, I've recommended your sight to my friends. Kindest Regards, Sharon and Buddy the American Bulldog :o)



Sent: Sun 1/31/10 3:06 AM
To: (
hi there. they arrived today (sat). thanks for some real good clothing and service.
I will be ordering from you again and telling other folks about you.
thanks, ken





Wed 1/13/10 6:31 PM
To:  (
HI  glenn
                    recieved the goods today, really pleased thanks alot, will not hesitate too use your service again.
             kind regards   simon


Sent: Thu 12/31/09 1:36 PM
Warmstuff distributing

Date Ordered: Sunday 27 December, 2009
The Red Union Suite arrived today with the mail and in good order!
Thanks for the good handling.
Best regards,
Ron Entrop
Leefdaal, Belgium
Sent: Tuesday, December 22, 2009 7:30 PM
Subject: Re: Order Update

hey thanks so much I received them already!
a last minute  christmas gift idea and you came thru, 
I'm impressed great quality and great prices!
I will definitely buy from you again!



 Subject: Thank you

Date: Dec 22, 2009 4:18 PM
What fantastic service regarding my Union Suit!  I really appreciate it.
Happy Holidays to you all.
Sent: Saturday, December 05, 2009 11:28 AM
Subject: Re: Order Update
 Hello Glen
 My order for fleece pants has arrived and I am extremely pleased with them,
also the very efficient and prompt service that I received form you. 
 Thank you, Lynn
Sent: Thu 10/22/09 6:09 PM
To: (
Thanks for your quick response and attention to detail.





Tue, Oct 6, 2009 at 9:45 PM

subject Re: your order for fleece pants and long johns.
Thank you for your prompt service and response to my problems. I will certainly use your business again.
Sue Long


Thu 9/24/09 3:07 PM

Thanks for the prompt service!!! 




Sent: Sat 7/04/09 9:28 AM
Hay Glenn, My order arrived..but to my billing address ??? I think it was my mistake !!
Love the product and the service, I tell everybody how great you guys are !!!!! Well done Guys !!


May 6, 2009

Hi Glenn

Received the package yesterday and was shocked at how soon it arrived. Thank you for your assistance in my inquiries.

 The quality was better than my expectations, and the fit was exceptional. A quick try on and you could notice the warmth, time on the bike will be that much more pleasurable I believe.

 I will pass on your products to a couple of mates who I think will want your underwear  as well

 Many Thanks Gary



 Date: Apr 28, 2009 1:18 AM


Hi Glen,